Certified Pre-Owned

How Are We Doing?

We hold everything we do at our Quality Auto Center locations to a high standard of customer service. Take a look at what past visitors have had to say about their experience working with us. If have recently paid a visit to one of our dealerships, head over to our contact information page to find out how to get in touch with us and let us know how we did. We are always happy to listen to feedback.

Customer Lobby
503 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
Armando S 31 Oct 2017
We got the car we wanted at a GREAT price -- without the stress. Jimmy was there to help from beginning through to the end. He did a great job of making sure we understood all the options, pluses, and any cons that might be involved. He even beat a competitors' price, by $500 --- so this guy is a s...tar of the showroom. All things considered. the attention we received from Jimmy, Sam and the dealership is on top! Show more
5 rate
Google
Emmanuel Edwards 28 Sep 2020
I was trading my car with another one from these guys, and I’m very happy with it! The car I got is really good, and it runs so smooth. Thanks!
5 rate
Google
Koula Georgiou 21 Jan 2020
Had a good experience trading in my car. They are genuine honest folks! The honesty was refreshing and I would recommend them to anyone who wants to feel good about their decision to buy a car. The service department was fantastic as well.
5 rate
Cars.com
Laura Penny 08 Feb 2022
Really grateful to everyone at Quality Auto Center for helping my husband and I find a vehicle for our growing family! We appreciated that we didn't feel pressured by any of the staff and we truly appreciated their efforts to keep our monthly payment within our budget. This has not been my experie...nce with other car dealerships in the past. Thanks again to Julian and everyone else! Show more
5 rate
Google
Diella Thomas 14 Feb 2015
Abe is awesome!!! Love the receptionist, melody. We are always helped, every time we come to purchase a car. I am very satisfied. Thank you Quality Auto Center
5 rate
Cars.com
Clifford Ward 22 Jan 2020
I was happy with how though they were with looking everything over. Everyone is really friendly and they let you know before they do it if something more has to be done. The best service center I've ever attended.
5 rate
Google
Glory Craig 25 Jan 2020
Everyone did their best to ensure I left Quality Auto Center satisfied. As a single mum and first time used car buyer, I never felt pressured during my visit, and I ended up buying a Mercedes Benz E-class I loved after test driving it. I’m a happy customer, thanks, guys
5 rate
Cars.com
Roberto Mckinney 27 Jun 2019
Fabulous service! It was such a relief to understand that these people can find the car in perfect condition for a reasonable price for me. I got Ford Escape Titanium and the price was really sweet. I was impressed to see that the car looks like brand new and no service is needed. The salesperson Ji...mmy was just a master replying to all my questions and helping with the choice. Above and beyond experience. Show more
5 rate
Google
Jeffrey Williams 11 Feb 2015
I'm very happy. Everyone, from first talking with Harry, on the phone, to when I met, Abe, my salesperson, to Mark, who did my finance papers, did a great job for me.
5 rate
Cars.com
Fred Alvarez 29 Nov 2017
I cannot begin to say how pleased I am with my experience at Quality Auto Center in Springfield. Andy, the sales rep who helped me, and Sue, who I spoke with, before coming in, were amazing. Andy worked very hard to get me a great deal, and Sam, in Finance, not only got me approved, but at a rate ...better than I thought I could get. They have earned a customer for life! Show more
5 rate
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