Certified Pre-Owned

How Are We Doing?

We hold everything we do at our Quality Auto Center locations to a high standard of customer service. Take a look at what past visitors have had to say about their experience working with us. If have recently paid a visit to one of our dealerships, head over to our contact information page to find out how to get in touch with us and let us know how we did. We are always happy to listen to feedback.

Customer Lobby
503 Reviews
5 out of 5 stars
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Cassandre Camille 27 Oct 2022
As a first time buyer, with a list of requirements and the inflation rates increasing. Samuel exceeded all expectations! He was honest, thorough, and patient, with phenomenal customer service skills. He made what I thought was impossible, possible! I got my car! To anyone looking to buy a car at Qua...lity Auto Center of Springfield, it’s definitely the place to go. I highly recommend Samuel! It was truly a pleasure working with him! Show more
5 rate
Google
LaToya Trowers-Bell 04 Oct 2022
This dealership is wonderful, the sales person Samuel Thompson was wonderful. He took the time to meet with my husband and I and was professional the entire time. His knowledge and expertise was helpful and I truly appreciated his honesty. This was my first time purchasing a car and I must say this... was a very pleasant experience. Samuel was not pushy, on the contrary he gave me time to think about my purchase and get back him. He worked with my budget and took the time to ensure that I felt comfortable with my payments. The experience was so good I made a point to speak with the manager Sam to tell him about my pleasant experience. I highly recommend Quality Auto Center for a car purchase and meet with Samuel for a great experience. Show more
5 rate
Google
Bruno Lamb 07 Sep 2022
It was the very 1st time I bought a car, and I am happy I was lucky to do it here. Danny was very pleasant and top patient while I was freaking out about making a wrong choice. Danny went really specific about each car i liked and helped me make an informed decision. Thanks to Jean i was approved fo...r financing really quickly with minimum hassle. I have already told all of my friends how much I liked it here, so yes, I definitely recommend these guys. Thanks, Danny! Show more
5 rate
Google
Ernest Hunt 06 Sep 2022
It was a joy getting a car from here. I bought a 2019 Mercedes-Benz S-Class from Javier and the staff. Javier was courteous and gave excellent customer service without being overbearing. The entire crew was exceptional, and personable, and made us feel at ease during the entire experience. Fantastic... spot. Show more
5 rate
Google
William Sobieski 03 Sep 2022
This place is great! Sam Thompson is the man! Got me into a solid suv! From the minute I walked in, Sam knew what I was looking for, and he found it within their huge inventory. Let's not for got Gene in the financial department. The wizard with numbers!! I normally don't give 5 stars, but this pla...ce was excellent!! Show more
5 rate
Google
A Google User 02 Sep 2022
I am VERY happy with my new car! I was nervous about buying one, but Karla was so friendly, easy-going, and very helpful and made this such an easy experience. I love my BMW, and would highly recommend this dealership to anyone looking to buy a high-quality car for a good price with good service :) ...Thank you, guys! Show more
5 rate
Google
Philip Morton 27 Jul 2022
Financing here was a very easy process, no hassle or stress. I did no have to worry about anything at all! Very professional and reliable team. Great dealership.
5 rate
Google
Bryan Vick 18 Jul 2022
The financing process was simple and easy. Chris gave me a detailed overview of the proess and gave me accurate estimates for the car I wanted from the very start. Very straightforward and transparent. We sealed the deal today and I am super happy with my new vehicle!
5 rate
Google
Larry Simon 13 Jul 2022
Danny was such a great help to me today. He understood my situation and found me a great car within my budget. It was super nice to work with him and I recommend him to everyone who needs help purchasing a vehicle!
5 rate
Google
A Google User 02 Jul 2022
Trading and selling cars couldn’t be easier. I came in prepared to get denied like in a couple of other dealerships. The financing options they gave me were amazing, and considering the market, I got an awesome rate. I was able to leave with a used 2018 Mercedes e300!
5 rate
Google
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