Certified Pre-Owned

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How Are We Doing?

We hold everything we do at our Quality Auto Center locations to a high standard of customer service. Take a look at what past visitors have had to say about their experience working with us. If have recently paid a visit to one of our dealerships, head over to our contact information page to find out how to get in touch with us and let us know how we did. We are always happy to listen to feedback.

Customer Lobby
518 Reviews
5 out of 5 stars
5 star
503
4 star
15
3 star
0
2 star
0
1 star
0
Sort by: Latest review first / Highest rating first
edward scott-bey 26 Jul 2025
Had the pleasure of working with Kimo today and he was the absolute best. Very attentive and professional. I would recommend when visiting Quality Auto Center see him.
5 rate
Google
Heather Nickerson 19 Jul 2025
We had a great experience with Franco as we purchased our daughter her first car! Highly recommend and will definitely return for future purchases!
5 rate
Google
Camille Alexandra 14 Jul 2025
I purchased a Mercedes Benz this past weekend at Quality Auto, all thanks to the amazing salesman Miguel. He was patient, understanding and worked with me. I highly recommend this dealership if you’re looking for a luxury car. Thank you!
5 rate
Google
Rodolfo Nunez 23 Jun 2025
Kimo not only was extremely knowledgeable about the vehicle but a great seller. He explained every detail and made the process a breeze. He worked a great deal that I couldn’t resist. Great place, fantastic vehicle selection and service second to none. Thank you Kimo. I will always buy my ve...hicles at quality auto center. Show more
5 rate
Google
Tawanna L 23 May 2025
My son purchased his car from Quality Auto Center. The sales person Kimo was awesome! Kimo worked with us and addressed our concerns. Overall, the dealership is reputable but I do advise to inquire about the dealership fees and warranties beforehand.
4 rate
Google
GBS Logistics 03 Mar 2025
Had a great experience at this dealership with Miguel, he went far and beyond to help me out in any way he could. The negotiation took a couple of days as he was trying to get me the best deal possible. Glad I went there and bought my dream car with him. Highly recommend. If you stop by make sure to... ask for Miguel :) Show more
5 rate
Google
Janika Best 20 Jan 2025
I recently had a satisfactory experience at Quality Auto of Springfield, NJ, and I can't recommend them enough! From the moment I walked in, the team made me feel welcome and valued. Sales representative Luis A. was particularly impressive. I initially went to view a BMW 330i with the M package. Ho...wever, it was out of my price range and was ready to call it quits. He was respectful and genuinely listened to my needs, working diligently to find me a Mercedes Benz C-300 that fit my financial budget. I appreciated his willingness to explore other equally impressive cars, ensuring I had a range of options to consider. “Sam The Man,” who handled the trade-in process, was very amenable to negotiations and made the experience smooth and straightforward. His professionalism made it easy to understand the value of my trade-in, and I felt confident in the deal. Jean the finance guy played a crucial role in finalizing everything, ensuring I had the proper coverage at a reasonable price. With 20 years of experience, his attention to detail and commitment to customer satisfaction made the final steps of the transaction seamless. Overall, Quality Auto exceeded my expectations. They truly prioritize their customers and ensure you leave with a fantastic car while feeling respected throughout the entire process. If you’re in the market for a vehicle, I highly recommend visiting Quality Auto of Springfield! Show more
4 rate
Google
DIN DIN 13 Jun 2024
Luis's professionalism and integrity were evident in every aspect of the transaction. He provided transparent information about the vehicle and financing options, ensuring that I was fully informed before making any commitments. I would recommend anyone to quality auto center
5 rate
Google
Freddy 06 Jun 2024
Thank you so much to the crew at Quality Auto center. They love to work with their customers and offer the best services. Special thanks to Kimo and Sam for giving us all the help they could. The lower star reviews are fake so don’t believe them!!!!
5 rate
Google
Natasha Sampson 26 May 2024
Please please do not believe every review that you read ! I was so skeptical when I read the reviews but I went with my own faith ! From the time I walk throw the doors I was greeted by the receptionist that was very kind and then she introduced me to my excellent sales man Kimo ! Omg words cannot e...xplain how excellent he was and how transparent also he was ! I highly recommend him ask for him and tell him Natasha send you ! Show more
5 rate
Google
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Sales
(888) 298-9022
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Service
(973) 564-0112
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(973) 564-0112
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