Certified Pre-Owned

How Are We Doing?

We hold everything we do at our Quality Auto Center locations to a high standard of customer service. Take a look at what past visitors have had to say about their experience working with us. If have recently paid a visit to one of our dealerships, head over to our contact information page to find out how to get in touch with us and let us know how we did. We are always happy to listen to feedback.

Customer Lobby
515 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
Brandon James 12 Sep 2019
The best dealership in the area. It’s transparent and reliable. They’ve also got very cheap deals, so I highly recommend to check their offers out.
5 rate
Google
Angus Fraser 05 Sep 2019
I found the transparency of their trading of used cars to be uncommon. The financing was hassle-free, and there was zero sales pressure from Jimmy, the sales representative. This visit to quality Auto is my most pleasant purchase of a used car. Thanks, guys.
5 rate
Google
Lawrence Cole 03 Sep 2019
It is indeed quality. It’s very clean, the cars look like they are brand new, and there is a variety of services available, like trade-in and test drive. Very good dealership, I heavily recommend. Also, the staff there is very nice! Danny and Andy may answer any of your questions there.
5 rate
Google
Diego 02 Sep 2019
I recently bought a used Toyota Camry. The seller Andy was very informative and polite, I had the opportunity to test drive the vehicle. Service is at its best, I felt like an important customer. All my wishes were satisfied!
5 rate
Cars.com
Ethan 30 Aug 2019
Danny was quick to understand my preferences for the used car I purchased from Quality Auto Center of Springfield last week. He is an excellent salesman, knowledgeable, and friendly. They are selling quality vehicles at affordable prices. I love coffee and Wi-Fi, keep up the superb work
5 rate
Cars.com
Claudia Fraser 29 Aug 2019
Marilyn saved my skin many times. My car is pretty old and requires service all the time. I tried to consult with other services and the prices there are rather high, and there is no guarantee if the car is up and running again. It's different with Quality Auto Center. They have the equipment to han...dle different car servicing and can guarantee the result. Show more
5 rate
Google
Lavern Bowen 27 Aug 2019
If you need a car, I’d recommend going there. They’ve got cheap and reliable cars, and it’s very easy to get one. Financing options are very appealing!
5 rate
Google
Амирхан 25 Aug 2019
Oscar was a great help and got us into the car we wanted. He was excellent at listening, not pushy, knowledgeable, pleasant, and expeditiously took us through the process. If you end up on the lot, ask for Oscar at 21st Auto Group!
5 rate
Google
Gieorgii Bogdanov 23 Aug 2019
It’s one of the best auto centers I’ve seen. The main thing for me is that there are lots of services, like trade-in, test drive, there’s even a car service. The staff is great too, Juan and Sam do a great job managing this place. The cars are just sublime there and I’m happy with the one I ...got Show more
5 rate
Google
Jeffery 23 Aug 2019
A lot of thanks to Juan from Quality Auto Center of Springfield who helped me to choose my first car. We have scheduled the test drive on Friday’s morning and completed the purchase the same day. I have bought 2015 Ford Fusion Titanium from them and it is an amazing car.
5 rate
Cars.com
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