Certified Pre-Owned

How Are We Doing?

We hold everything we do at our Quality Auto Center locations to a high standard of customer service. Take a look at what past visitors have had to say about their experience working with us. If have recently paid a visit to one of our dealerships, head over to our contact information page to find out how to get in touch with us and let us know how we did. We are always happy to listen to feedback.

Customer Lobby
503 Reviews
5 out of 5 stars
Showing 5-star reviews / Show all reviews
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Lila Black 17 Feb 2020
I worked with Dan and Andy, both of them were so patient with me and comprised/negotiated with me so well. The customer service was beyond expectations! Everyone was so polite. Also the waiting area made the experience so much better.
5 rate
Cars.com
Tomas Morgan 13 Feb 2020
We were very pleased with our experience at Quality Auto. Eric, was great, knowledgeable and helpful. And the manager Sam made sure that everything moved along very smoothly and quickly. We are very happy with the car and would recommend them to our friends. Thank you for this great experience.
5 rate
Cars.com
Tate Garnier 10 Feb 2020
Peter was super helpful and the purchasing process was quick and easy. Andy in Finance was also a pleasure to work with. I bought my first car at Quality Auto 2 years ago, and this visit brought great memories. Excellent service all around!
5 rate
Cars.com
Bella Forest 08 Feb 2020
Every time I come to Quality Auto to have my car maintained my experience begins with a warm and friendly greeting by polite service people. They show an obvious desire to be helpful and accommodating in any way, while delivering a level of competence and professionalism that exceeds all expectation...s. They always complete the job in less time than expected, and they never leave me anything less than extremely satisfied. I have known nothing less than a pleasant and comfortable experience during each of my visits to Quality Auto Center of Springfield. From car buying to maintenance and serve I would recommend them over and over Show more
5 rate
Cars.com
Kiera Gordon 06 Feb 2020
A Very fast, professional and friendly sale! I worked with Danny, he was very nice and professional. I love my new Maserati! Thanks Quality Auto Center, I will never go anywhere else to buy a car
5 rate
Cars.com
Billy Moss 04 Feb 2020
This was my first time buying from this dealership and it was a really good experience! Every single person treated me with kindness and respect. The prices were unbeatable and the financing was super easy and quick. So happy with my used car purchase. Well done, Quality Auto Center!
5 rate
Cars.com
Zach Gonzalez 03 Feb 2020
Carlos and Peter from Sales are the best! Their finance department led by Russell pulled the impossible by getting me approved for a 2017 Mercedes Benz when my credit is very low. Their showroom is beautiful with a full service bay and detail center to make sure the cars that they sell are in mint c...ondition. If you are looking for beautiful pre-owned cars in GREAT condition, Quality Auto Center is the place for you. Show more
5 rate
Google
lou4ny SQ5 01 Feb 2020
I went there today 2,1,20 I can say they no joke! Fast with the paperwork,very friendly super clean place.?
5 rate
Google
Jayson Goodwin 30 Jan 2020
I finance a car with Quality Auto Center three years ago. The transmission went out on me after my warranty was up. These guys have exceptional service. They made a way for me to get back on the road to get my kids off to school, and me to work. I couldn't thank them enough for what they have done f...or my family Show more
5 rate
Cars.com
Simon Sutton 29 Jan 2020
Dan and Sam were awesome! I will recommend anyone to this place. All the used cars I saw were clean and reliable! This has been proved by our family. Purchased a great car. The customer service is great. Thanks again!
5 rate
Cars.com
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